With tough competition in the hospitality industry, it is crucial for the hotels to up their game and stand out among the rest. People travel miles to get a good experience and relax. For whatever purpose it is, the quality of a hotel determines the overall experience of your trip. Here are 6 features that signify a fine hotel in Brisbane such as Amelia Boutique Hotel.
Whether you book a hotel online, a travel agent or on the phone, it should be a simple process. It should be easy to contact a knowledgeable person if you have any query, special requests or changes to your booking.
When you walk into a lobby, your initial encounter tells you a lot about the type of place you are staying. The check-in should be fast and smooth. The staff at the hotel should sound welcoming in terms of body language and give a good smile. They should be happy to serve the guests and not angling for a tip.
There is a difference between genuine warmth and fake cheerfulness. A good hotel hire people with qualities like kind, observant, empathetic and funny. He should make the guests feel comfortable and important. The best way good employees accomplish this is by knowing all about the facilities and the town you are in. If they know everything, they don’t have to hand you off to someone else when you have any question.
One way the great hotels distinguish themselves from mid and low range chains is with distinctive accents and amenities that help to experience the local flavor. It includes high quality bath and beauty products, local treats like snacks and some other goodies. It should also have ample drawer and closet space, hangers, water, slippers and robes.
If you are planning to have your meals outside the hotel, a reputation for on-site restaurants is a good indicator of a hotel’s quality. So, look for a hotel that offers different options in addition to room service like fine dining, pub-style or casual dining or a premium coffee shop.
Quick resolution to problems
This is one of the reasons why the best hotels shine. The staff you first report a problem to should see the problem personally and get the situation resolved. When a guest tells you their difficulty, you need to do more than just hand them to another employee. You should listen and show them that you understand their situation and prove that you are going try your best to solve the problem.
Decide what’s important to your comfort and enjoyment. As questions about potential accommodations and make sure the promises are kept.