Guest satisfaction should be the top priority at any hotel property. No matter you are operating an intimate property in a quiet location or managing a large chain of corporate hotels. You need to provide the guest experience that you have promised. In many cases, you will have to go beyond to impress the guests. If you are looking to improve your guest service in hotel Brisbane, you will want to consider some innovative and new ways to boost your guest satisfaction ratings.
Recognizing the importance of guest satisfaction, it is important that you work actively to improve the guest experience at your hotel. Here are some tips that will help you to provide a memorable and amazing experience.
The guest experience begins long before even they arrive to check in to stay. You should create a mobile-friendly website which will offer visual appeal and social proof of experience they will enjoy at the hotel. You need to aim for fast site speeds and incorporate some valuable content into every page of the site. When a traveler will connect with your hotel online, they will develop an opinion immediately. It will impact the ultimate experience that they have at the hotel.
When you accept and promote your online reviews, you are also showing other travelers that you value their opinion of the guests. They will get to know that you can go the extra mile for them to deliver superior customer service. When you send automated emails with guest satisfaction surveys, you are providing them that you want more information about their experience. It also indicates that you strive to exceed expectations at every moment.
Connect with the guests on a personal level. It begins before they arrive. You can use social media to reach out to the guests and learn a bit more about them. Customized booking forms help you gain insight into the people who will be staying at the hotel. Make sure you add some touches and details that personalize the experience. They will remember the experience for years and will significantly improve their opinion of your property.
Use relevant data and guest feedback to guide future decisions at your hotel. When you monitor the guest feedback and respond it accordingly make sure you take note of what improvements you can make in the future. You can use booking data and marketing data to finalize decisions to upgrade amenities, designing promotions, creating events and more. It will not only help you to make the best decision and use your resources wisely but also show your past, present and future guests that you really value their input.
It is easy to improve your hotel customer service techniques when you invest in the right technology. Amelia Boutique Hotel offers the technology solutions you need. The rooms are equipped with smart TV, comfortable beds, mini bar, air conditioning, and tea/coffee facilities, our guests are very satisfied.